Shipping & Returns
Returns & Exchanges
I am happy to accept returns or exchanges of items in original condition as long as I am notified by email within 10 days of the customer receiving the package. All returns require pre-authorization via email.
The cost of return shipping is the customer's responsibility- please use a traceable shipping method as Daniell Hudson Jewelry cannot be held responsible for packages lost in the mail.
Returns after 10 days will be handled on a case by case basis.
NOTE: Special return/exchange policies may apply for items over $1,000.00 and custom orders so please consult your order confirmation carefully and contact me with any questions. Custom made items may be non-refundable depending on stipulations outlined in contract.
Some items are made to order, so please refer to the product details before ordering if you need an item by a certain date.
Made to order items may take 2-3 weeks to ship.
If items are in stock, orders will ship within 1-3 business days after being placed. Please note that this means if you order late on a Saturday or on a Sunday it may be 4 days before your order ships! You will receive an email confirmation with your tracking number once your package is on it's way.
Current available shipping options are:
In the USA
USPS Priority Mail — $5.95 flat rate
To insure safe delivery of your order, your signature is required upon arrival of the package. Please refer to your tracking number for date and time of arrival. If the package arrives when you are not at home it must be picked up at the local post office indicated on your receipt.
All import taxes/duties associated with international shipping are the responsibility of the customer.
If you have a rush order or would like information about express shipping, please use the contact form for more info and write "Express Shipping" in the subject line.
Special shipping may be necessary for bulk orders or orders over $1,000.00. Please contact me for more information.